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Terms & Conditions

Website Terms

Access to and use of this website and the products and services available are subject to the following terms, please read these carefully before using the website. By accessing this website you agree to be bound by these terms and conditions and any disclaimers.


Use of Website

This website is intended for personal use, non-commercial, use by residents of the United Kingdom only. The use of this website is at your sole risk. We shall not be liable for any loss or damage arising as a result of your use of or reliance on the information contained on this website. We are not responsible or liable for any loss or damage caused by a virus or defects of any description as a result of your use of this website. You must ensure you have the adequate protection to scan for computer viruses.

Any interference or entry to this website with intent to corrupt, damage or deny service from the website or for other commercial benefit will be taken seriously and we will pursue such action.


Availability

We strive to make Ashton Discounts website experience a personal one, making you feel as welcome and looked after as if you were in the store. With this in mind we have taken great care in the development of our website. However, we cannot guarantee you uninterrupted or error free access to the website at all times. Sometimes access may be restricted or suspended to enable us to undertake maintenance, update the website, or possibly for reasons beyond our control.


Third Party Links

Where we provide links to other websites we do so for information only. We are not responsible for the content of these websites or any pages linked to or linking to this website. We have not verified the content of these websites. Following links to any other websites or pages shall be at your own risk and we shall not be responsible or liable for any loss, damage or injury you may suffer of incur as a result of accessing these links. No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information on our website.


Privacy

At Ashton Discount we treat all of your personal information as confidential as possible and are committed to protecting your privacy. Our privacy policy which explains what data we hold about you and how we will use this information can be found at Privacy Policy.


Description of Products

Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitations, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service, and guarantees. Whilst we take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are up to date as possible, the information including product descriptions appearing on the website at a particular time may not always reflect the position at the exactly at the moment you place an order.


Measure your Furniture

Will your new furniture fit? It is very exciting to purchase new furniture and we sometimes can forget to check if the product will fit into our home. Careful consideration must be given to access limitations, especially hallways, internal doors, and stairways. We cannot accept responsibility for goods that are too large to get into your home. To avoid the cost and distress this would cause please measure the entrance to your property to make sure your chosen furniture will fit before you purchase.

Once you have paid for your order at our checkout you will be sent a confirmation email detailing the products you have ordered. If you have selected "Click & Collect" your goods rather then have them delivered to you, this email will contain all the necessary information you will require to collect your goods.

Some of the products we sell and which are shown on our website require a more of an in depth discussion with out trained staff to help ensure that you order the most appropriate product. We restrict the sale of these products on our website because we wish to be sure that you are completely satisfied with your choice. These products are clearly marked as "In Store Only" and we ask that you contact us to request further information if you are interested in any of these products. Either ring or send us an email and a member of our team will contact you as soon as possible.

If you do have any problems placing your order or if you would like any further information, please contact our dedicated website team by phone on 0161 339 4693 during store opening hours and a member of our team will happily assist you. Alternatively, you can email us your contact details to Customer Service and we will contact you as soon as one of our team are available.


Payment

Once your order is received we will process the payment by way of the credit card or debit card or PayPal details you have provided. The total price of your order will be the price of the selected products plus delivery charges, all prices will include VAT. All credit/debit cardholder transactions are subject to validation checks and authorisation by your card issuer. If the issuer of your payment card does not for any reason authorise payment, we will not be held liable for any delay or non-delivery.


Transactional Refusal

We can refuse for any reason to process a transaction and may remove any product or service from this website. We will not be held liable to you or a third party for withdrawing any product from the website whether is has been sold or not. We also reserve the right to remove any materials or content from the website. To be eligible to form a contract and purchase goods on this website under English law you must:

  • be over 18 years of age
  • use your real name, phone number, email address, payment details and any other details requested by the site
  • give a delivery address in the United Kingdom: we don not accept PO Box numbers and accommodation addresses

  • Contract Creation

    The technical steps required to create the contract between you and us are as follows: You place the order for your products on the website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.

    We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Ashton Discount.

    Order Acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with our terms and conditions.

    Non-acceptance of an order may be a result of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • You do not meet the eligibility to order criteria set out in the Terms and Conditions
  • This contract will be concluded in English.


    Contract Cancellations

    Please note that you entitled to cancel this contract if you wish provided that you exercise your right no longer than 14 days after the day on which you receive the products. Please note: There may be a restocking charge of 20% of your order value or product value. This is as the discretion of the management. You are required in this instance to send an email to Customer Service.


    Delivery

    Our delivery costs are calculated at the check out page and are based on the post code you entered into your shopping basket and the weight and size of the items being delivered. Full details of our delivery services and prices can be found at Online Delivery & Returns.


    Returns

    We want you to be happy with your purchase, however we appreciate that occasionally goods are damaged in transit, or are not suitable. For orders placed online full details of our returns policy can be found at Online Delivery & Returns.


    Complaints Procedure

    At Ashton Discount, our aim is to deliver the best possible service to all of our customers. However, if you are not completely satisfied with the service that you have received and wish to make a complaint, please follow the steps below:

  • 1st Stage Please contact us on 0161 339 4693 or email Customer Service. One of our team will register your complaint and will handle it through completion. The member of our team will try and resolve matters and we hope that we can settle all complaints as quickly as possible.
  • 2nd Stage If you are not satisfied with the response that you receive, you can take this further by contacting the General Manager. This can be done by either emailing Customer Serviceor in writing to Ashton Discount Warehouse Ltd, 147-155 Stamford Street Central, A-u-L, OL6 6XW. Upon receiving your complaint, you will receive a response within 5 working days. If we cannot give a full reply in this time, we will advise you as to why and when you are likely to receive it. The decision given by the General Manager is final and is the end point of our internal complaints procedure. Any correspondence sent to any other Manager or Director will be referred to our General Manager to be reviewed as part of this procedure.
  • 3rd Stage If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture Ombudsman. We are bound to follow any decision that The Furniture Ombudsmen makes. To find out more about The Furniture Ombudsman and how you might be able to use their dispute resolution service, visit The Furniture Ombudsman's Website or telephone 0845 653 2064.

  • Copyright and Intellectual Property Rights

    The owner of this website is Ashton Discount Warehouse Ltd.

    All copyright, trademarks, logos, designs, graphics and text arrangements, information, database rights and any other intellectual property rights in all content and material on this website are owned by Ashton Discount Warehouse Ltd or by a third party who has given us permission to use them.

    You may imprint, copy, download or temporary store extracts from this website for your personal information or when you use our products or service. You are not permitted to alter, manipulate, reverse engineer, disassemble, create derivative works, publish, distribute or otherwise reproduce, in any format any of the content or material on this website, nor may you use such content in connection with any commercial enterprise without our prior written permission.


    Linking to the Website

    You may link to our home page, provided that you have our prior written permission and you do so in a way which is fair and legal and does not damage our reputation or take advantage of it. You may not establish a link in such a way as to suggest any form of endorsement, association or approval where none exists. You must not establish a link from any website that is not owned by you.


    Indemnity

    You are fully indemnity, defend and hold us and our officers, directors, employees, agents and suppliers harmless immediately on demand, from and against all claims, liability, damage, losses, cost and expenses, including reasonable legal fees, arising our of any breach of the Terms and Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website, or the use by any other person accessing the website using your shopping account.


    Governing Law

    These Terms are governed by and interpreted in accordance with the laws of England and Wales and the courts of the above jurisdiction will have exclusive jurisdiction in respect of any dispute, which may arise. We keep these terms under regular review and will publish any updates on this web page. Website terms last reviewed and update October 2015.

    © 2018 Ashton Discount Warehouse Ltd 1964-2018 All Rights Reserved.T/A Ashton Bathrooms & Ashton Furnishing, 147-155 Stamford St Central, A-u-L, OL6 6XW.Registration Number: 907156 VAT No:GB146780349

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