Ordering & Payment
We wish to make the process of placing an order on our website as simple and straight forward for you as possible.
To place your order for for products on our website simply click the confirm order button at the end of your checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.
Once you have paid for your order at the checkout you will be sent a confirmation email detailing the products you have ordered.If you have selected to collect your goods rather then have them delivered to you, you will receive another email from us detailing the necessary information you will require to collect your goods.Some of the products we sell and which are shown on our website require more of an in depth discussion with our trained staff to help ensure that you order the most appropriate product. We restrict the sale of these goods on our website because we wish to be sure that you are completely satisfied with your choice. These products will be clearly marked as “In Store Only” and we ask that you contact us to request further information if you are interested in any of these products.
If you do have any problems placing your order or if you would like any further information, please contact us directly on 0161 339 4693 during our store opening times and a member of our team will be happy to assist you. Alternatively, you can Email Us and we will contact you as soon as one of our team is available.
Once your order is received we will process your payment by way of the credit or debit card or PayPal details you have provided. The total price of your order will be the price of the selected products plus delivery charges, all prices are inclusive of VAT. All credit/debit cardholder transactions are subject to validation checks and authorisation of your card issuer. If the issuer of your payment card does not for any reason authorise payment, we will not be held liable for any delay or non-delivery.
If you have chosen to pay by card, once your order has been placed your payment choice and your payment validated and process. In the event that there insufficient stock to satisfy your order within the elected time stated for the products you will be informed as soon as possible. A refund will be processed through the original method of payment used.
At Ashton Discount we accept the following payment methods:
In Store Payment Options
Online Payment Options
We can refuse for any reason to process a transaction and may remove any product or service from this website. We will not be held liable to you or a third party for withdrawing any product from the website whether it has been sold or not. We also reserve the right to remove any materials or content from the website. To be eligible to form a contract and purchase goods from this website under English law you must:
- be over 18 years of age.
- use your real name, phone number, email address, payment details and any other details requested by the site.
- give a delivery address in the United Kingdom: We do not accept PO Box numbers or accommodation addresses.
Contract Creation and Electronic Contracting
The technical steps required to create a contract between you and us are as follows: You place your order for your products on the website by pressing confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.
We will send you an order acknowledgement e-mail detailing the products you have ordered. This is not an order confirmation or order acceptance from Ashton Discount.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with our terms and conditions.
Non-acceptance of an order may result of one of the following:
The product your ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
- You do not meet the eligibility to order criteria set out in our terms and conditions.
This contract will be concluded in English.
Please note that you are entitled to to cancel this contract if you wish to exercise your right no longer the 14 days after the day you have received the products. You are entitled in this instance to send an e-mail to Ashton Discount.
Description of Products
Each product purchased is sold subject to its product description which sets out additional specific conditions related to the product including, without limitations, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. Whilst we take all reasonable care to ensure the details, descriptions and prices of products appearing on the website are as up to date as possible, the information including product descriptions appearing on the website at a particular time may not always reflect the position exactly at the moment you place your order.
1st Stage: Please contact us on 0161 339 4693 (during store opening times) or email Customer Service. One of our members of staff will register your complaint and will handle it through completion. The member of our team will try to resolve matters and we hope we can settle all complaints as quickly as possible in this way.
2nd Stage: If you are not satisfied with the response that you receive, you can take this further by contact the Store Manager. This can be done by either emailing The General Manager or in writing to: Ashton Discount Warehouse Ltd, 147-155 Stamford Street Central, Ashton-under-Lyne, OL6 6XW. Upon receiving your complaint, you will receive a response within 5 working days. If we cannot give a full reply in this time, we will advise you as to why and when you are likely receive it. The decision given by the General Manager is final and the end point of our internal complaints procedure. Any correspondence sent to any other manager, director or owner will be referred to the General Manager to be reviewed as part of this procedure.
3rd Stage: If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture Ombudsman. We are bound to follow any decision that The Furniture Ombudsmen makes. To find out more about The Furniture Ombudsman and how you might be able to to use their dispute resolution service visit, www.thefurnitureombudsman.org or telephone 0845 653 2064.